7-Day Return Policy:
If you’re not satisfied with your purchase, you can return it within 7 days of receipt. This policy applies to all products purchased from Just Electric SA PTY Ltd. To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging and in the same condition as it was received.
- The return must include all original accessories, attachments, and packaging.
Customers are responsible for the shipping fees associated with returning the product. Refunds will be issued via EFT or online credit, which can be used for future purchases on our website.
Refund can be requested under one of the following conditions:
- Manufacturing defect of the product was found within 7 working days since receipt.
- Product has been exchanged once but still has a manufacturing defect.
- Product was received 5 working days past the guaranteed delivery date due to external factors.
Refund and/or Exchange will not be honoured under any one of the following conditions:
- Customer did not immediately report damage sustained in transit of the product.
- Refund or exchange is requested after 7 working days (the actual date may vary according to local laws and regulations) of purchase (since the actual date the product was received).
- Product sent in for refund or exchange, not including all original accessories, attachments, and packaging, or with damage on any part of the product.
- Legal proof-of-purchase or receipts are unable to be provided or have been forged or tampered with.
- Product held no manufacturing defects after testing made by Technical Support.
- Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation, or operation.
- Labels, Serial Numbers, waterproof marks, false proof marks, etc. show signs of tampering or altering.
- Damage caused by external factors, including but not limited to fire, flood, high wind strength, and lightning strikes.